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Arabotic Directory

FAQs

Do I need an Arabotic Express account to ship?

Are Arabotic Express bookings processed 24 hours a day, 7 days a week?

I have not received a booking confirmation email. What do I do?

Does Arabotic Express deliver to PO Box Numbers?

Can I have my parcel collected from my place of work?

Does Arabotic Express guarantee its pick up services?

How do I know if my booking has been successful?

Are transit times guaranteed?

What if I do not know the destination postcode?

Do I need to be in when the parcel collection is made?

What payment method do you accept?

Can I book a collection over the phone?

What is the maximum weight and size limits for a parcel?

How do I calculate the weight and dimensions of my parcel?

Can I estimate the weight/dimensions of my parcel?

Who is liable for paying Customs duties and taxes?

Do I need to create Customs paperwork for my parcel?

What is a commercial invoice?

What will happen if I provide the wrong weight & dimensions of my parcel?

What is a proforma invoice?

What is the difference between documents and parcels?

How do I get a quote?

What is an Air Waybill & what does it do?

Do you collect on weekends?

I booked a collection, but it wasn't collected

How do I change or cancel a booking request?





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